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  • Full service
  • Service system
  • Gold medal service
  • Team service

Full service

Pre-sales support
Working day：9:00-18:00
400-028-9798
support@vecloud.com
在线咨询
fter-sales Service
7 X 24 hour
400-085-7585
support@vecloud.com
Contact us

Service system

Gold medal service

  • 1 Vs 1
    Experienced technical support experts provide one-to-one service to escort your business throughout.
  • 7*24 h
    The operation and maintenance team provides 7*24-hour service to quickly handle emergencies.
  • 5 min
    Work orders respond and solve various problems quickly.
  • 99.99%
    Three SLA solutions are provided for different users, with a network availability rate of 99.99%.

Team service

  • presales engineer

    Solution consultation

    Solution planning

    Network architecture tuning

  • Project delivery team

    Coordinated management of resources

    Project delivery management

    Project to after-sales service

  • Project to after-sales service

    7x24 monitoring and tracking

    5 min quick response

    Global Support and Services

400-028-9798
vecloud-微云

7x24 hour Hotline

Emali：

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